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Can't install games

apathoic
Honored Guest
So I tried sending this to support but that wasn't much help, so I'll ask here. After talking with a support member through email, I had to manually uninstall and reinstall Oculus Home as a means of fixing my headset restarting all USB connected devices whenever the HDMI cable was plugged in. This solution, however, did not work and left me unable to install any Oculus apps through Oculus home. Whenever I click install on an app, it "installs" and when it finishes, when I hover over the game it doesn't show a play icon but instead shows the install icon again. I checked the software folder in the Oculus Apps folder and it was empty, however the staging folder had the game in it (I don't know why). Can anybody help me resolve this problem?
5 REPLIES 5

cybereality
Grand Champion
Can you upload you LogGatherer zip file? See this thread for how to get that file.
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV

apathoic
Honored Guest


Can you upload you LogGatherer zip file? See this thread for how to get that file.
https://forums.oculusvr.com/community/discussion/33792/how-to-get-logs-for-bug-reports-for-consumer-...


Yes, here are the logs.

LZoltowski
Champion
Try disabling your Antivirus/Antimalware/Windows defender
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Be kind to one another 🙂

apathoic
Honored Guest


Try disabling your Antivirus/Antimalware/Windows defender


I already tried that, didn't work.

cybereality
Grand Champion
I'm seeing errors that could be network connection related or anti-virus/security/firewall blocking. It may be best to submit a support ticket so we can look into this further. Thanks. 
https://support.oculus.com/
AMD Ryzen 7 1800X | MSI X370 Titanium | G.Skill 16GB DDR4 3200 | EVGA SuperNOVA 1000 | Corsair Hydro H110i Gigabyte RX Vega 64 x2 | Samsung 960 Evo M.2 500GB | Seagate FireCuda SSHD 2TB | Phanteks ENTHOO EVOLV
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