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Can't load the game / parts of the game

TorpedoRunner
Honored Guest

Hello! So recently this has been happening on my Quest 2:

- when I try to open FitXR application, I am immediately stuck on the loading screen; it loads forever and I can't enter the game

- in Beat Saber, I am able to play the basic songs, but when I try to load and play one of the songs from the bundles I purchased (like Billie Eilish, Imagine Dragons etc.), the window on the right side also keeps loading and it never loads, and I don't get the button to play that song

- meanwhile, some other games I am able to play normally

What I tried so far: I tried updating and unistalling/reinstalling mentioned games that I am experiencing problems with, but it didn't help, the exact same problems still occur.

What I haven't tried yet: doing the factory reset on my Quest 2 device.

Has anyone experienced this? What may be causing these problems? Are there other possible solutions to try? I can try the factory reset, but I wanted to ask for your thoughts first.

Thank You

6 REPLIES 6

TomFitXR
Honored Guest

Hey there!

Really sorry for the trouble you've been having with FitXR here. I've managed to dig through your profile a little and can't see anything obviously concerning that would be causing issues.

Would you mind dropping me an email to support@fitxr.com with the following so we can take a look for you:

  • Device type
  • Device firmware version
  • Whether any updates are showing as being available for FitXR
  • The type of internet connection you're using
  • Whether you've tried any other connection types (i.e. if you usually use WiFi, whether you've tried mobile data, etc)
  • When you were last able to access FitXR (I have a date on this my side, but want to double check with you)

Hey Tom, thanks for the reply. Yes, I will send you an email. 

As I said above, I'm having issues with other games at well, so the problem may be with my device somehow, not with FitXR specifically, but any help is welcome of course 🙂 Will send an email soon, cheers

MetaQuestSupport
Community Manager
Community Manager

Hi there, @TorpedoRunner! We really appreciate you sharing your experience here. We know how important seamless access to our stuff is, and we'd love to work with you to make sure you're able to access all the games you love.

 

  • Have all the games with these issues been downloaded and installed on the headset and the Meta platform?
  • Can you let us know which games you're experiencing these loading issues with?
  • When did this start?
    • Were there any changes to your network or play environment?
  • Are the loading issues only within games, or do you see this in the home environment as well?
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again, @TorpedoRunner! We're circling back to check in with you. Please let us know if you have any questions or concerns. 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hello! Thank you for your help 🙂

I am now able to play all the games and the additional bundles in Beat Saber etc., so the problem seems to be solved. I am not sure how honestly and what happened in the meantime. Maybe some automatic update which resolved the issue? I don't know 🙂

Thank you either way, I will let you know if the same problems occur in the future. 

 

Of course, @TorpedoRunner! Thanks for taking the time to give us feedback. We're delighted to hear that you are satisfied and back to enjoying your games to their full immersive environment without interruptions. Don't hesitate to reach back out for any additional assistance! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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