My Oculus carried out an update today. On completion of the update I was logged out completely. I had previously set up my account (early Feb 2022) using my Facebook account (I only have one). When I enter the details (which I know are correct) I keep getting the message - "this device is connected to an existing account. Log into this account or reset the device to use a different one." Again I know the details are correct and I have no other account!
Hey there. We see you wanting to play a game, and can't log in. We know what it can feel like. Let's see what we can do to get you back into your account super quick.
First let's log out of all of our devices. Then we log into the phone app. Once that has been done, we will pair the headset.
If that doesn't work, please PM us for us to better assist you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Solution found. Oculus support were excellent. Turns out the problem was that two accounts were accidentally created and this was confusing the system. OS unlinked both accounts and provided a password reset link for the correct one. Once this was carried out the problem was solved. However there is some limitations: mainly playing online, joining friends/groups etc. This will be resolved one the Oculus Account login is rolled out in August.
Hey everyone! I'm going to lock this thread as the previous provided accepted solution has the best course of action to take regarding fixing this issue. If you're still having issues after trying the steps provided by @MetaQuestSupport in the other accepted solution, please send @MetaQuestSupport a private message so they can assist further. Thank you all for your understanding and patience during this time!
"They say that the best blaze burns the brightest when circumstances are at their worst."
Hey there. We see you wanting to play a game, and can't log in. We know what it can feel like. Let's see what we can do to get you back into your account super quick.
First let's log out of all of our devices. Then we log into the phone app. Once that has been done, we will pair the headset.
If that doesn't work, please PM us for us to better assist you.
Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Solution found. Oculus support were excellent. Turns out the problem was that two accounts were accidentally created and this was confusing the system. OS unlinked both accounts and provided a password reset link for the correct one. Once this was carried out the problem was solved. However there is some limitations: mainly playing online, joining friends/groups etc. This will be resolved one the Oculus Account login is rolled out in August.
Hey there! We appreciate you reaching out to us to voice your concern. Having trouble getting logged into your device is never fun and this is definitely not the experience we want for our fellow gamers. No worries though, we'll be happy to assist you with this.
So that we can take a further look into this, let's get this conversation moved over to our private messaging section. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to hearing back from you on this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We're just following up with you to see if you still need assistance. If so, feel free to reach out to us by using the link provided above and we'll be happy to help. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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