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Can't log into Gear VR Oculus, even after following the official tutorial.

CristiDM
Honored Guest

I followed this tutorial, which was updated 5 weeks ago, so it should be pretty actual.
https://www.meta.com/en-gb/help/quest/articles/headsets-and-accessories/oculus-rift-s/meta-accounts-...
I just bought a Gear VR, thinking it would be easy to pop the phone in and play, but it's the exact opposite.
I made the meta account, i set up Meta Horizon, i even set up a specific password for the meta account after many tries, while also being linked to Facebook. I also tried installing a Facebook version from the same year and month as the last update of Oculus Gear VR. It didn't work either, the exact same issues. I also even tried installing the first ever Oculus Gear VR version, same exact issues.

Opening the Gear VR Oculus app and trying to log in results in 4 different scenarios:
1. Tapping Continue with Facebook when i'm already logged into Facebook: "Facebook Session Expired"
2. Tapping Continue with Facebook, without the Facebook app installed and logging by the embedded browser: Can't log in through webview due to security reasons.
3. Tapping Continue with Facebook without being logged into Facebook and logging in through the redirect from the Oculus app: "Can't Load URL: The domain of this URL isn't included in the app's domains. To be able... etc."
4. Tapping "Sign In" at the bottom of the screen where it says "Don't have Facebook?": Wrong email and/or password, no matter if i log in with my facebook password or meta password.

I did everything specified in your official tutorial and more. I need a solution. I want to use my newly purchased Gear VR.

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hello CristiDM,

 

Thank you for reaching out to us regarding the problems you are having with signing into the Gear VR Oculus app. Let's see how we can help you get this sorted so you can start playing your games!

 

If you can please come on over to our PMs, that would help us help you. As we might need some information from you. Please select our name to get to our profile page, or click here. From there, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We're eager to hear from you!

 

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