I recently tried using my headset again after a long time, and it is requiring me to re sign in to an old facebook account that I used for it. I have the password, however I get stuck when it asks me to use the authenticator app. It was about a year ago when I enabled 2FA, so I do not remember which device and which authenticator app I used to log in. Is there any other way I can log in or get help from staff?
Hey there, @Gibby503! We would love to help you get this issue resolved. Just to confirm, are you not able to login to your account because you no longer have access to an authenticator app or the phone number associated to your 2FA? If so, we would like for you to send us a private message. To do so, simply click on our name to access our profile page or click on the provided link. Once there, select "Send a Message" to privately message us. Please note that you must be signed in to the community before sending a private message. We eagerly await your response.
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Hello again, @Gibby503! We just wanted to circle back around to see if you still needed assistance. If so, please send us that private message that way we can continue the process.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Thanks for posting into our forum. We can see you're having some issue logging into your account due to 2FA, we'd love to help you out! Would you mind sending us a PM? To do this, please select our name to get to our profile page. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Looking forward to hearing back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
