01-18-2024 12:08 PM
I have an older Oculus that I can no longer access after the move to Meta. I tried creating a Meta account but still can’t access the device. Headset tries to pair but get stuck on the “headet found - pairing” screen. It also says my login info is incorrect when trying to log in directly. Worried because I have a TON of games and apps on this device. Also tried messaging support via Instagram but it says the account can’t “receive messages from everyone”.
01-18-2024 01:52 PM
Hello @Rbmetaoc! We would be more than happy to look into this for you. We totally understand why not having access to all those games would be concerning for you. We would love to go ahead and take a closer look into this for you and provide more information. In order for us to protect your personal information, we would like to request that you send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.
01-19-2024 02:14 PM
Hey hey! We are just following up to check and see if you still need help accessing those games. If you still need help with this, feel free to reach out to us with any questions or concerns. We are here to help!
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