So, I’m trying to login with another account on the Oculus Quest 2 for one of my family members. The problem is whenever I try to login in, it says it has no Wi-Fi even though when I check if I’m connected it says I am. I’ve tried resetting the headset and waiting for a little bit. It still hasn’t worked.
Thanks for reaching out to us, @KatsoKev! We understand that you're receiving a WiFi error message but we're eager to investigate and hopefully resolve this issue for you. Thank you for letting us know that you've already reset your device multiple times. May you please let us know of any other trouble shooting steps you've taken? We recommend using RouteThis Helps, an app for your iOS or Android phone or tablet, to help diagnose your Wi-Fi issues. Please complete the steps below to do so.
To troubleshoot Wi-Fi issues using RouteThis Helps:
Stand within 6 feet of your headset and tap Next, then tap Network Scan. The scan takes about 2 minutes. Keep the app open while the scan is running.
When the scan finishes, you will see a screen displaying your Wi-Fi speed result. Tap Improve Device Performance and follow the instructions in the app
If you still can't connect to Wi-Fi, please us send a private message due to the potential of dealing with private and sensitive information. In the top right of the RouteThis Helps app, find Your Key and include this key code in your Support request.
To send us a private message, please click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Once we receive your private message, we'll be able to provide you with better assistance and investigate what's going on with your Quest. Your time is greatly appreciated and we hope this helps!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Knock, knock, @KatsoKev! We're here to follow up and see if you still require assistance with your Quest or if there's anything else we can help you with. If so, we kindly request that you respond to our previous conversation so that we can better assist you! Your time is greatly appreciated and we can't wait to hear back from you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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