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Can't login in my meta quest app using facebook or email

Liljumpyboi
Honored Guest

Whenever i try to login into my meta quest app i enter everything correct and when i try to it asks me if it is me and i click yes and then nothing happens. If i click again all it does is say oops something went wrong. Just tried to log out because my synced vid was not able to be played or downloaded and now this. Seriously losing faith in this whole meta stuff.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @Liljumpyboi! We can see how this may be an experience you do not want to deal with, however, rest assured we are here to help! We want to help you as much as possible so that you can enjoy a flawless VR experience. In order for us to provide for you the best assistance possible, we do have a few questions for clarification:

  • Have you been able to access this without issue before?
  • When was the last time you were able to easily access this without issue?
  • What generation of headset are you using (Quest, Quest 2, Quest Pro, Quest 3, etc.)?
  • Can you show us a screenshot (or verbatim) what error messages you are receiving? 

If you prefer sharing this in private, you can always send us a PM! Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

 

We are looking forward to your response and getting you back to seamlessly getting back into the VR world!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey, hey @Liljumpyboi! We were just dropping in to check in on you and see how everything was going. We wanted to ensure you are getting the assistance you need, and to let you know we are always still here if you need us! If you are still facing this problem, please let us know by answering the questions to the previous post and we will be more than happy to continue assisting you from there.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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