It's now close to a month since I was prompted to log in to my Facebook account again on my son's Oculus Quest 2 which he got for his birthday shortly before that. In that process, a 6-digit code is required and supposed to be sent to the account email. The code doesn't arrive. I've checked thoroughly in spam etc.
After about a week of back and forth with Meta support, trying to change the account email address and claiming to turn off the 6-digit code requirement, they simply stopped replying to my emails without the issue being resolved. Their last reply blamed longer response times on a high volume of support tickets. This is over two weeks ago.
I've now started a new thread with the same subject, but it remains unanswered for 4 days.
My son is sad he can't use his birthday present and my frustration with Meta is growing day by day. The lack of a simple confirmation code leaves us with a useless product and feeling totally helpless.
Hope someone might have a solution for us.
Hello there, mattematissen! We see you're having trouble setting up the Quest 2 and haven't received a 6-digit code in over a month, which isn't good. We will not keep you waiting another day to resolve this issue; there is no reason you should have waited this long. So let's get you and your son taken care of right away.
To better assist you, could you please PM us so that we can look into this further. Please select our name to get to our profile page, or click here: Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
Hi. I had this same problem with the code not sending and was so frustrated. Problem was the code does go to spam, but my phone doesn’t show a spam folder for my email, just a junk one. Had to log in on a computer for my email and then saw the spam folder. There were like 100 code emails from all my resends. Hopefully this helps. Got me up and running.