It's now close to a month since I was prompted to log in to my Facebook account again on my son's Oculus Quest 2 which he got for his birthday shortly before that. In that process, a 6-digit code is required and supposed to be sent to the account email. The code doesn't arrive. I've checked thoroughly in spam etc.
After about a week of back and forth with Meta support, trying to change the account email address and claiming to turn off the 6-digit code requirement, they simply stopped replying to my emails without the issue being resolved. Their last reply blamed longer response times on a high volume of support tickets. This is over two weeks ago.
I've now started a new thread with the same subject, but it remains unanswered for 4 days.
My son is sad he can't use his birthday present and my frustration with Meta is growing day by day. The lack of a simple confirmation code leaves us with a useless product and feeling totally helpless.
Hope someone might have a solution for us.
Hi Rogo, we can certainly understand the frustration and want you to be back to gaming as soon as possible. There has been a new update out that will hopefully fix this issue for you! If you could please follow these steps:
1. Factory reset the headset
2. Open the Meta Quest app on your iOS or Android device. Wait about a minute while a background update is automatically applied.
3. Close the Meta Quest app.
4. Factory reset your headset.
5. Try to pair your controllers and headset as new.
If this does not work please feel free to reach back out to us by going to this link and our support team will work with you on the next steps to getting this issue resolved.
This did not work.
The problem is when I go to the meta app I cannot login
I type in my email and password and then it tells me i am getting sent a 6 digit code that never arrives. I cant login to the app to finish connecting the headset.
I factory reset, opened the app, the controllers updated, I closed the app and then factory reset again. now I'm back to needing to pair the headset to the mobile app and I cannot login. Can someone not just provide me a 6 digit code or send it to an alternate email for me?
Hey @Hermes3! We know how it feels losing access to an account, we hate to hear you're having login issues! We may require some sensitive information from your account in order to look into this, you can click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message.