I'm trying to login to my new account through the Meta phone app on android. I enter my email and get my 6 digit code but I'm immediately sent back to the "enter email" part of the login process, I've tried using my password instead, but get the same result. I've tried using the "desktop site" option in the app, again with the same result.... right back to the email login. I am able to login on the website without much issue, At this point my Quest 3 isnt even paired with anything because I'm required to login through the app but cant. Please help!
Hey @ClayMVR! First off, We want to congratulate you on your new Quest 3 purchase and thank you for brining this to our attention. We understand that you're having issues logging into your Meta app to finish setting up your Quest 3, and we know how this can take away from your VR experience. No worries, we'll be happy tp help! If you could please try the following:
Try restarting your phone
Try a different mobile device if possible
Make sure your internet has good connection
Please let us know if this works for you!
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Hey there! We're just following up with you to see if you still need assistance. If so, please provide the information from our previous message, and we'll assist. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I'm having the same problem. Had an old occulous got an updated quest 3 downloaded the app and it keeps circling back to the login page. I can log in on Chrome no problem but at this point my quest 3 is not even paired and the app won't launch. Help
I'm having the same problem. Had an old occulous got an updated quest 3 downloaded the app and it keeps circling back to the login page. I can log in on Chrome no problem but at this point my quest 3 is not even paired and the app won't launch. Help
Hey there @terryguz ! Hope you're having a fantastic day! We're sorry this issue is ongoing for you, as we know how frustrating login issues can be. No worries though, we'd love to look into this matter for you. Shoot us a PM so that we can continue to better assist you with getting this resolved. You can do so by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message. We'll be looking forward to hearing back from you on this.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there! We're just following up with you to see if you still need assistance. If so, feel free to reach back out and we'll be happy to assist you. We hope you have a great day!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I do need help. when I am in the app on android phone I go to log in with email and it takes me to the log in page and I log in then it goes back to the app and nothing happens it says continue with email which takes me back to the login page
Hey there @terryguz! We understand that you're facing difficulties while logging into your Meta app to complete the setup for your Quest 3, and we realize how frustrating this can be, hindering your VR experience. No worries, we're here to assist you with pleasure! If you could, kindly attempt the following steps:
1. Restart your phone.
2. If possible, try using a different mobile device.
3. Ensure that your internet connection is stable.
Please inform us if these steps resolve the issue for you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @terryguz! We just wanted to see if you still needed help with logging into your Meta app, or if you found a solution. Let us know as we are here to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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