We cannot login to another account (hence I am writing from this one). After inserting the password or code sent to the email, it says it will send an sms with the code, but it never comes, even though the phone number is correct and was working in the past.
I have already sent a PM to MetaQuestSupport account with the account information but no response for a week now. Please help! The issue is urgent since we have a new release this month, and we d like to verify the app and update with the new version.
We understand that you may be experiencing some issues with your Meta Account as you are not receiving the SMS with the code and we would be happy to look at how we can help you resolve this. In order to look into this further could you please provide us with the following account details:
Full name as it appears on your Meta account
Current alias/username as it appears on your Meta account
Email Address linked to the account
Once we have these details, we can have a quick look at the account to see if there are any problems.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
We understand that you may be experiencing some issues with your Meta Account as you are not receiving the SMS with the code and we would be happy to look at how we can help you resolve this. In order to look into this further could you please provide us with the following account details:
Full name as it appears on your Meta account
Current alias/username as it appears on your Meta account
Email Address linked to the account
Once we have these details, we can have a quick look at the account to see if there are any problems.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Need some help as well, old phone number got deactivated and I don't have the recovery code. I needed to go through a hundred hurdles just to get here, I even make a whole new account just because you couldn't give a third option to log in like using my email or being able to change my number 😒
Please reach out to us privately. We would like to help you get back on track with your account! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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