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Can't login to account, no longer have access to 2fa options.

cosbro0705
Honored Guest

Made this account just to get to support. I recently tried logging into my meta account, haven't played in a touch over a year, and it gave me the options to either send a code to a phone number I no longer have access to, or to use my "recovery code".

 

I don't recall ever receiving a recovery code of any kind, even went through all of my emails to look. What do I do? I have quite a good amount of money into that account and would like access to it.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @cosbro0705. Dealing with login issues is never fun. We certainly want to do what we can to get you back in the game and enjoying the wonderful world of VR. We would love to look into this for you. Due to the nature of the info we'll need to obtain from you, we ask that you please send us a PM. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Thank you for reaching out to us, @cosbro0705 ! We understand that you're experiencing difficulty logging into your Meta account. We're eager to help, so we're checking to see if the steps we gave allowed you to send us a private message. If not, and you still need further assistance, please don't hesitate to reach back out to us here! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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