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Can't login with facebook

Cholo-
Level 3

I just turnet on the Quest2 after like two months.

I'm not able to login with facebook, it get stuck after  inserting the 6 digit confirmation code.

What can I do?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there. We know login issues are pretty discouraging but no worries, we'd love to help out!

 

Something we have seen work is uninstalling and re-installing the Oculus app (Desktop or mobile) then attempting once more to login.

 

Along with reinstalling the Oculus app, could you please reboot your headset with the following steps:

 

  • Turn off your headset.
  • Hold the Power and Volume Down buttons together until the boot menu loads.
  • Use the Volume Buttons to highlight Boot Device and press the Power Button. 

 

Let us know if that seems to be of any assistance! 

MetaQuestSupport
Community Manager
Community Manager

Hey again! Just checking in to see if those previous steps seemed to be of any help. 

 

If not, don't hesitate to reach back out anytime!