Mobile apps can connect to the Q2 immediately after a factory-reset, and stay connected up until after the safety video. Around when it shows the next screen to set-up boundary/guardian, the mobile app no longer sees my Q2.
I specifically need the mobile app after initial set-up just to toggle Developer Mode for sideloading for development, but if anyone knows if it's possible outside of the mobile app I'd love to hear it!
This has been happening for probably over a year now, and support has not been helpful. This last time I was told my headset is out of warranty (even though the issue is on Meta's end and software), and that they can't swap it, but offered to sell me a refurbished one as if I would have any confidence this won't just happen again later.
Does anyone have any advice or ideas on things I can try?
128GB from Amazon purchased about a day after it launched
I've tried 5 Android phones, an iPhone, and even Windows with MQDH
I've tried 2 different Meta accounts
I've tried different wifi connects, and even different US states
Quest 2 by itself seems to work for downloading apps, playing games, Move on-headset
Can't cast from headset to Quest mobile app, nor initiate Cast from Quest mobile app
Trying to enable App Sharing or adding a second account on-headset reports "something went wrong"
Brought my Q2 down from the attic, factory-reset it, and the mobile app pairs, stays connected post-setup, allowed me to enable Developer mode, and all seems well now! I can toggle App Sharing again now too, and my headset shows up under Devices.
During the controller pair screen (first screen after factory reset), I connected to the Q2 with the Android mobile app and made sure it paired with my regular Meta account before proceeding. After the set-up video it downloaded an update, and rebooted to the update screen (it was a real update). My Q2 is on software version 65.0.0.547.341.596252018 currently (no PTC), with the Meta Quest Android app at 269.0.0.4.108.
I've gotten a few support emails with genuine interest. I don't know if my headset is still attached to or requesting a Meta Work account, but I'm certainly not factory resetting again any time soon to check 😛
Hey @Axises, @Espionage724 and @MickeyMadeMeDoIt! Thank you so much for reaching out to us. We know you're eager to jump back into the game, so we're here to help!
Due to the nature of this issue, it appears the best course of action would be to proceed with a factory reset. Information regarding this process can be found here. Please keep in mind that this process will delete all of your data, but can be recovered if you have cloud back up enabled. More on that process can be found here.
We also wanted to ask what other troubleshooting have you all tried so far? This information will help us investigate this issue further. We look forward to your response!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey @Harley937, we understand that you are having the same issue with the app and you want to get back into gaming! There are a few more troubleshooting options for the issue:
Ensure the phone is compatible with the Meta Quest App
Ensure the phone app and headset are on the latest available version
Ensure phone and headset are connected to the same network, on the same frequency
Remove any unsupported third-party accessories that may affect communication (such as headset cover,etc.)
Let us know if these steps helped, if not, continue your communication with us please!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I chatted with 4 seperate Meta support members. Was told I need to replace the unit. Doesn’t make sense since I am able to get in under the Developer Hub so I know the Bluetooth works.
-Factory reset.
-Bluetooth on and off. -Cleared Bluetooth cache. - tried pairing to another device
Hey again @MickeyMadeMeDoIt! Thank you for providing those troubleshooting steps you've already executed. While these types of delays can be confusing and inconvenient, we are committed to continuing to investigate this further with you. To continue marking things off of our solution board, can you try the following for us:
Ensure the phone is compatible with the Meta Quest App
Ensure the phone app and headset are on the latest available version
Ensure phone and headset are connected to the same network, on the same frequency
Remove any unsupported third-party accessories that may affect communication (such as headset cover,etc.)
We eagerly await your getting back to us to see if these steps have resolved your issue!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @MickeyMadeMeDoIt. If you are still experiencing issues with pairing, we would be happy to assist you further. To do so, we ask that you send us a private message. We can gather further information and dive deeper into things there. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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