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Can't pair Quest 2 with new account

tobiaz.2023
Honored Guest
  • Hi. My son sold his Quest 2 to a buddy and we can’t connect it to his account. Its been factory reset and we tryed all tips from Meta help senter. We put in connecting code and Try again appears every time. The app finds the VR set, but still the same. The VR set shows in my sons app, but cant delete it. Dont know if this is the issue. Cant even connect back to my sons account.  We have not deleted everything from my sons app in case of everything gets deleted and he looses everthing he has. Hope it make sense. Sorry for bad english. 
    From Norwegian Dad😅
1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @tobiaz.2023. How are you doing today? We just happened to be in the area when we heard you needed some assistance with getting your son's Quest 2 to pair with the app. We'd love to offer some of our insight to your situation. If you click this link it will take you to a web page where it goes over the pairing process. Please, if you are still having issue, come back to us and tell us what step exactly is not working as intended. We hope to hear from you soon!

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