I tried all the suggestions, from resetting router to factory resetting my quest 2 (4 times).
This is a returned quest 2 from the store, so it has been setup once. But when I unpacked the quest 2 I had to start as if it was a new device (language setting etc.). I used to have another quest 2, which had no problem setting up with the same devices (router, phone etc.). I also factory reset that (old) quest 2 and returned it to the store. The returned device is still in my account, I can't seem to delete it. My new device won't pair with my phone, so I'm wondering if my it might be a problem that my "new" quest 2 is still connected to another account? Although it has been factory reset many many times...
Hey @l.3nn! We would love to help you get your headset paired. We totally understand the importance of getting your headset paired correctly. Thank you for trying to factory reset the headset. We would love to get to the bottom of this and look into what options we have for you. In order for us to protect your personal information, we would like to request that you send us a PM. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.
We look forward to hearing back from you!
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I cant seem to send a private msg because of invalid html code??
Hi,
I bought a new quest 2 and returned it because the store also had a refurbished one which was cheaper (with 2 year guarantee). The new one is . I can see it in the meta quest app but I cant pair it with the code given to me on the Quest 2.
No worries, Lets try that again! Please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed in to the community first to send us a private message.
Thank you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there, @l.3nn! We wanted to check up and see if you're now able to send us a PM! And @D585, were you experiencing the same Quest pairing issue as well? We'd love to hear from you, too!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Nice follow up! Support states it's junk. No reason or explanation why. Three months old!! The amount of people with the same problem should be a concern to the company.
So the resolution....a new unit. But buyer beware!! If it's a warranty replacement, you will receive a refurbished unit. Also, this will be available if and when there is availability AND after they receive the defective unit.
How's that for customer support?
Excuse me....I have a few other forums to follow up on. 🤘✌️
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