05-25-202306:06 AM - last edited on 05-25-202308:47 AM by Anonymous
Is anyone else having this problem? I turned on my oculus and it wouldnt let me play any games and i couldnt veiw the store and when i did press on the store it would say invalid device scoped acess token or something along those lines so i factory reset it because i thought that would fix it but now that i factory reset it, the app wont let me pair my oculus back to my phone and everytime i try to pair it, it says something went wrong try again
Howdy there, @Drixlzy! Not to worry, you're in excellent hands, and we'll be happy to make some suggestions to help you pair your headset with your mobile device. We understand how this could impact your VR experience. If you haven't already, we recommend signing out of the app, performing a factory reset (as described below), and then logging back in to your account.
Turn off your headset.
Hold the power and volume (-) button on your headset down simultaneously until the boot screen loads on your headset.
Use the volume buttons on your headset to highlight Factory Reset and press the power button.
Use the volume buttons on your headset to highlight Yes and press the power button.
Please if you're still having issues after completing all this, send us a private message for further assistance.
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Yes this is an issue we all are experiencing, meta support is aware and working on a fix as stated in their other reply on this forum about this issue.
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
