I recently noticed that in the mobile app my Meta Quest 2 was not paired for some reason after I used the headset for a few months. I went to go pair it again and it said my Meta account was already connected to the headset and I would need to factory reset my headset to pair again. So I factory reset the headset and I try pair my headset and it still says the same thing. I researched what to do in this situation and it told me to clear data from account on https://secure.oculus.com/my/devices/ and I did and it still says the same thing. I now am locked out from my headset even if I use the pairing code and it will not pair.
@ConnorGuy113 We're bummed to hear that you can no longer pair to your device! We'd love to assist you in getting this issue resolved. We understand that you've already attempted a factory reset of the device.
-Have you attempted to factory reset from your phone?
-Are you getting an error message?
We look forward to your responses!
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Hey, thanks for reaching out but we cannot factory reset from the phone as the headset is unpaired. We factory reset the device from in the headset by turning on the headset with the power button and volume-down button then selecting factory reset. The message it says on my mobile device when I try to pair is "This headset is already connected to a Meta account" even after I factory reset and deleted all data from my account on my Meta Quest 2.
We appreciate you letting us know @ConnorGuy113. Let's have you send us a private message that way we can gather more needed information from you. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. Talk soon!
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Hello @ConnorGuy113. We just wanted to check in and see if you were still having issues and needed our assistance. We would love to continue working with you through a private message, so let us know if we could expect one from you, or even better, maybe that you have resolved this issue. Either way, we are here, awaiting your response. Thanks!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hi @sherrann51. We want to thank you for trying that factory reset. Since we were unable to resolve your issue, we would like to invite you to send a private message too. This way, we can gather further information that will allow us to look deeper into things. To do so, please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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