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Can't pair replacement right controller

Triggsy
Protege

I had to get a new controller for my son's Meta quest 3. I have found the guide on how to add a new controller however the option just isn't there in his app. His is a child account if thisakes a difference. It is not in my account because the headset is registered to him and my only device is the right controller which I bought from the meta store. How do I add the new controller? This is NOT the controller, it is clearly an app issue because the option isn't there. 

How do I add a screenshot of the app to confirm? He has finish setup which we have done many times and it just shows finish setup again after it shows the completed setup screen. We've deleted the app and reinstalled. Meta are so poor at getting hold of I don't think this will help but I'm ready to return it as not fit for purpose because it's totally unusable now and I am sick of issue after issue with this piece of crap and I wish I hadn't bought one. 

21 REPLIES 21

Will do, I won't have it til Mon when the kids come back

I'm checking up if everything have been resolved? 

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