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Can’t purchase

RouxRenee
Protege

For 5 days now Ive been waiting for an answer as to why I can’t purchase anything. 
im getting no explanation. Im just being told thats it’s been escalated and under investigation. I have no idea why. 
I haven’t been able to play. So, while waiting for an answer I bought 300 dollars worth of gift cards. I put them on my account and guess what ? I can’t use that either.

does anyone know why this is happening?

they are explaining nothing.

1 ACCEPTED SOLUTION

Accepted Solutions

L3dr0k
Explorer

I am strugling with the same issue on Meta Quest 3 more than week. I added 3 credits cards to my payment methods, I created Paypal account but nothing works. Still waiting for a solution from the suport team. I bought Quest 3 but cannot used it because I cannot buy anything from the Meta shop. 

How to fix this? Can anyone help?

View solution in original post

12 REPLIES 12

L3dr0k
Explorer

I am strugling with the same issue on Meta Quest 3 more than week. I added 3 credits cards to my payment methods, I created Paypal account but nothing works. Still waiting for a solution from the suport team. I bought Quest 3 but cannot used it because I cannot buy anything from the Meta shop. 

How to fix this? Can anyone help?

If you find someone let me know

L3dr0k
Explorer

Hi to all pissed off Quest 3 users.

I have found a way to work around the problem but I coudn't solve it. Forget about buying a gift card on Amazon. I dit it and now I cannot use my money. I tried restoring goggles to factory settings, I deleted and added credit cards to my account using app on my samsung note 20 and by pc. Nothing works.

I have created another Meta Quest account. I added this new account to the Quest 3. I added the same credit card to the new account and, finally I could buy an application I wanted. Now I have 2 accounts on my goggles.

Good luck.

Hello, @RouxRenee and @L3dr0k! Thank you both for posting about these payment issues you are having. We know how important it is to be able to make purchases, and we would love to assist you however we can!
First, we received your PM RouxRenee, and will be getting back to you as soon as possible!.

Next, being able to have all of your purchases in one place is very important. While you may be able to create a second account, we would love to review what we can to get things working on just a single account. Please send us a message directly from our Profile Page so that we can investigate this further!

This also goes for anyone else who is having these same issues, please send us a message, and we would love to help however we can.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey again, @L3dr0k, we would love to look into these issues further if you are still unable to make purchases. Feel free to reach out to us at any time from our Profile Page, we would love to review what we can!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Daveryall
Honored Guest

Same issue. Can't purchase or use gift cards

 

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 My photo 

Hello there, WilliamDuffy! This is not the experience we want our users to have, as we aim for all our users to be able to make purchases as effortlessly as possible. Therefore, we will be happy to look into this further for you, as we don't want you to continue to miss out on some amazing purchases. If you can, please shoot us a PM so that we can collect sensitive account information while keeping it safe from the public eye and get to the root of this. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

We can't wait to hear from you soon! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hi again! We wanted to check in with you and see if you are still not able to make any purchases. If you still need any assistance, please don't hesitate to get back to us via PM, and we will be more than happy to continue to look into this for you and get to the root of it. We can't wait to hear back from you!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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