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Can't reach Meta Quest Link Service

BIack101
Honored Guest

I am trying to fix the "Can't reach Meta Quest Link Service" error. I'm pretty sure its an issue with Quality Windows Audio Video Experience (qWAVE), because I cannot find qWAVE in the Services list at all. I checked in system32 and it has qwave.dll and in drivers it has qwavedrv.sys. I know someone with the same kind of PC as me so I tested my Oculus Quest 2 on his PC and it worked and qWAVE shows up in Services on his. I'm not sure how to make it show up in Services on mine, any ideas?

8 REPLIES 8

MetaQuestSupport
Community Manager
Community Manager

Hi there!

Thank you for reaching out about the current issue that you have been facing.

We at Meta Support know that it can sometimes get frustrating when a device refuses to work on our system, but works fine on someone else's!

So we want to provide any help we can to get you back up and running.

 

For the 'Can't reach Meta Quest Link Service', we recommend trying these fixes.

  1. Ensure that the Windows local user account name does not contain special Unicode characters (For example:  / \ [ ] : ; | = , + * ? < >)
  2. Check and stop the Oculus VR Runtime Service
    1. Open the Microsoft Services Console (start > search > services.msc)
    2. Verify the Oculus VR Runtime Service status is not running (Right click - Stop)
    3. Verify the Oculus VR Runtime Service Startup type is Automatic (no delayed start)
    4. If the service startup type is not showing Automatic: Right click “Oculus VR Runtime Service,” Select “Properties,” change Startup Type to “Automatic”
    5. Find and delete this folder:
      • C:\Users\user\AppData\Roaming\Oculus\sessions
    6. Delete the contents of these folders:
      • C:\Program Files (x86)\Oculus\Downloads
      • C:\Program Files (x86)\Oculus\tmp
    7. Start the Oculus VR Runtime Service from services.msc

Hopefully this should do the trick, but if it doesn't or you run into any other issues please let us know.

Thanks very much!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

I already tried this, it did not work. The issue probably related to Qwave.

Do you have any other suggestions?

LordArceus
Meta Quest Support
Meta Quest Support

Hey there, @BIack101👋

Thanks for letting us know that you've tried that and it hasn't been successful. The next step would be a manual uninstall/reinstall of the Link app. You can do this by:

  1. Disconnect the Rift/Link cable from the computer
  2. Disconnect your computer from the internet
  3. Backup any necessary content
  4. Reboot into Safe Mode
  5. Uninstall the Link PC VR app using the Control Panel
  6. Delete all Oculus folders from the following folder:
    • C:\Program Files
  7. Remove any Oculus folders from the following locations:
    • C:\Users\YourUserProfile\AppData
    • C:\Users\YourUserProfile\AppData\Local
    • C:\Users\YourUserProfile\AppData\LocalLow
    • C:\Users\YourUserProfile\AppData\Roaming
    • C:\OculusSetup-DownloadCache
    • Note: The AppData folder is usually hidden. Use these steps to access AppData.
      1. Press Windows key + R to launch the Run dialog window.
      2. Type %AppData% in the Run box and click OK or press Enter
      3. File Explorer will launch to the AppData\Roaming subfolder.
      4. Click AppData in the File Explorer address bar to show all three subfolders in the AppData location.
  8. Restart your computer in normal mode
  9. Reconnect your computer to the internet
  10. Install the Link PC VR app again using the setup tool from our website here
  11. Reconnect the Rift/Link cable and re-test the headset

If it's still not working for you, then please reach out to @MetaQuestSupport by sending a DM through their profile and they'll be able to look more closely into your issue 😊

That didn't work. The problem is because Qwave is not in my services, is there a known where to get it there?

LordArceus
Meta Quest Support
Meta Quest Support

As far as I can see online, there isn't a direct way to install advised by Microsoft if Qwave if it is missing from your services.

I did find this process but it involves Windows Server Manager which is an admin tool that you may not have access to:

  1. Launch the Windows Server Manager
  2. Select Features in the tree on the left, and then select Add Features in the right-hand pane
  3. From the feature list, select Quality Windows Audio Video Experience
  4. Click Next, and then click Install
  5. After the qWAVE installation completes, reboot the server

However, I can see in another Quest forum that deleting C:\Program Files\Oculus\Support\oculus-runtime\server-plugins\RemoteHeadset.dll was able to fix this issue for a number of users. It would be worth trying this to see if it helps 🙂

I have Server manager, but your description makes it sound different than mine, so I'm not sure what is with that.

As for deleting remote headset, that lets the software launch, but prevents headsets from connecting.

LordArceus
Meta Quest Support
Meta Quest Support

It may be under a different option. if you play around with Server Manager then I'm sure there should be an option to install Qwave.

If not, it may be worth reaching out to Microsoft Support to see if they can advise how to do this. It sounds like the Qwave is the hurdle that is stopping Link from working.

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