Hey there! Oculus Home errors can be very discouraging to get, so we'd be more than happy to lend a hand.
To get a bit more insight, can you answer the following:
Along with this, we do have something you can test out which does also include re-downloading the software:
Looking forward to your update!
So good to hear from you, liamregrut!
Hmmm, Let's see. Did you, by chance try the above reinstallation of the software? As well, are you playing on Air link or through the Link cable? Oh and if you'd like we can always continue this discussion in private through our PM chat!
In order to message us privately, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
This looks like it might be an internal PC error. Not to worry we're still gonna get the ball rolling and get you back in peak VR condition! Now PC errors can get to be a but heavy and in depth. The tools we have here in Social Support are limited. However our main support channel has a plethora waiting to be used. Moving forward let's have you gather your logs and get in touch with that awesome main support channel!
Here are the steps to gather your logs:
1.Open the Run window (Windows key + R).
2.Enter and run: C:\Program Files\Oculus\Support\oculus-diagnostics\OculusLogGatherer.exe
*The above link is the default directory. Bear in mind that if you installed Oculus Home to another drive you will need to update the command with the correct file path.
3.Select the checkbox next to ‘Full logs’.
4.Select "1 day" from the "Collect last" drop down list.
5.Wait for the log collection to finish. This can take some time to complete.
6.The program will automatically generate a zip file containing your logs, which will be saved to your desktop automatically.
7.Attach the newly created zip file to your next support response.
Once you have all those logs, you'll bring them on over to the support channel and please do describe all the troubleshooting steps you've done as well as your interactions here! This is to ensure you get back in that peak VR condition in no time!
We'll see you on the other side, friend!
Hey @dascoba! We appreciate you trying out all the troubleshooting options we have posted, it saddens us to see they weren't able to help resolve the error message you're receiving. You can reach out to our amazing support team here, let them know what steps have already been taken and they'll be happy to take a closer look into this for you!