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Can't receive emails from Oculus on password reset.

UntamedGameFisher
Honored Guest

At first after attempting to send email through pc I then tried mobile it did not work. I then thought it was Facebook so I reset my Facebook password and tried plugging that in as password. That did not work so I began to guess many times until Oculus sent me a conformation email to verify it was me. Which means the app can send emails but the browser can't. So I thought maybe there was a way to reset through the mobile app(there wasn't). 

 

Any Ideas?

1 ACCEPTED SOLUTION

Accepted Solutions

MetaQuestSupport
Community Manager
Community Manager

Hi there, thanks for bringing this to the community. Being locked out of your account is never fun. Oculus emails have sometimes been known to be marked as Promotions/Sales even if it's a password reset email, so if you have a filter for Promotions/Sales check that folder and see if the email is there. If not, please try and open a support ticket using this link.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

View solution in original post

11 REPLIES 11

MetaQuestSupport
Community Manager
Community Manager

Hi there, thanks for bringing this to the community. Being locked out of your account is never fun. Oculus emails have sometimes been known to be marked as Promotions/Sales even if it's a password reset email, so if you have a filter for Promotions/Sales check that folder and see if the email is there. If not, please try and open a support ticket using this link.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

IfRoberto
Honored Guest
 

Laracsm
Honored Guest

The email for password reset never arrives, it doesn't go to spam either.

Your only option is factory reset (hold down power and volume down then choose from the menu) and set up with a new email not linked to FB. Say bye to all purchased games. 

Lara

NoahCyrus12
Honored Guest

This is terrible support.  I see this issue of "no password-reset email received" over and over.  After a couple years it's still broken?

And no, it's not in the Spam folder.  I've checked and gMail has an 'All Mail' folder to list everything.

@NoahCyrus12 Sorry you are having this issue, it can be very frustrating when things are not working as expected.

I'm not extremely familiar with this issue but can you confirm if you are trying to reset your Meta account password?  If so, are you doing that from the Meta Accounts page? 

If you are able to login here with your Facebook account, then maybe you can confirm the email address and reset the password there?  I've seen some confusion about which email address is being used because you may have one on your Meta account and one on the Facebook account, so there may be no password to reset if no account exists with that email address.  I've seen this happen with other apps too. 

Hope this helps!

Host of the Horizon Workrooms Community Meetups
https://facebook.com/groups/horizonworkrooms

I have the same problem. I got hacked on my other account. I want to reset the password, but I don't get an email. Not in spam,.... 

Howdy there, @Lars2013! We completely understand that your account has been compromised, and we know how this may be affecting your VR experience. So we'd want to step in and help you get this fixed as soon as possible, so first, we'd like to provide some recommendations for you to consider if you haven't already so that you can receive the email. If you require any more assistance, please send us a private message, and we'd be happy to continue assisting you.

 

  1. Try to request the email from a different network. (Hotspot, cell data, etc.)
  2. Try to request it from a different browser. (Safari, Chrome, Edge, Firefox, etc.)
  3. Check to see if you can receive password reset emails from our system (auth.meta.com/forgot_password) 

Please select our name to get to our profile page, or click here, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

silv.538768
Honored Guest

I'm facing the same issue here. My original account is (REDACT). I realized this problem when Meta did not send an email as I tried to purchase a game. That's when I noticed I couldn't remember my password, and I also had no way to retrieve the PIN or password since the email resend feature doesn't work. I created this account to post in the forum, as it's impossible to seek help without a recoverable Meta account. This also represents a flaw in logic.

This is a common problem, you are losing money because to buy a game we need a pin coming from the email please fix my account (REDACT)

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