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Can't receive two-step verification code via SMS

sson8088
Honored Guest

I have an account that has not received a two-factor verification code via phone or text message for more than 10 days. Please ask your customer service to handle it. It is driving me crazy.

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey hey! We see you're having issues getting the code to get back into your VR account. We know this is not the experience you should be having and want to make sure to get you back on track! In order for us to get a better look into this we will need to get you connected through our PM's! We will need to get you to one of our awesome agents through email. 

 

Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We will be patiently waiting for your reply! 

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MetaQuestSupport
Community Manager
Community Manager

Hey hey! Just swinging on by to see if you're still needing our assistance! We want to make sure we can get you back on track!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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