07-29-2023 04:53 AM
I have an original account associated to meta quest. I can't remember the password, so I tried resetting, but I never receive the confirmation code. I have checked my spam folders, etc. I even tried clicking on "I haven't got access to this email address anymore". Then it asks you for the VR serial number. After typing it in, I get a message: "you've tried many times. Try again later" but it doesn't matter if I try a day later, I get the same message. I seem to be on a loop.
Under that account I have all the games we bought. I had to open this new account just to ask for help.
This is sooo frustrating. Why does it have to be so complicated?? Please help!! 😭
08-02-2023 08:10 AM
Thanks for reaching out to us, @ReinaBrava. We hate to see that you are having so much trouble with your account, and we would love to help you out with this situation. To do so, however, we might need to get you on over to our email team. You can head on over to our support website or, preferably, you can message us here on our PMs, and we can help you get started. Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
08-03-2023 08:41 AM
Hey there, @ReinaBrava, We wanted to check up on you since it seems it's gotten a little quiet. We hope the silence means the problem was resolved and you were able to recover your account. If, however, you are still having trouble, please let us know.
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