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Can't redeem gift after trying out the free trial

Soram
Honored Guest

So, a while ago I tried out a game (eleven table tennis) using the free trial function, later I got it as a gift, but now the redeem button seems to be missing. With every other game I see a redeem gift button, but here it's missing, I tried uninstalling the game, using the headset, phone, web page, but nothing works. Is there a way to redeem it? Is it a bug or am I missing something?
Thank you for your answers.

2 REPLIES 2

Choleni
MVP
MVP

Hi @Soram 🙂

you must reach out to support.

This issue happens sometimes after using a trial....support needs to unlock it or something like that.

Send a PM @ MetaQuestSupport 

click on their name to visit their profile page, then click the "send message" button

Thanks for the reply. I just sent them a message, hopefully it will get resolved soon.

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