01-06-2025 01:33 PM
So, a while ago I tried out a game (eleven table tennis) using the free trial function, later I got it as a gift, but now the redeem button seems to be missing. With every other game I see a redeem gift button, but here it's missing, I tried uninstalling the game, using the headset, phone, web page, but nothing works. Is there a way to redeem it? Is it a bug or am I missing something?
Thank you for your answers.
01-06-2025 01:50 PM
Hi @Soram 🙂
you must reach out to support.
This issue happens sometimes after using a trial....support needs to unlock it or something like that.
Send a PM @ MetaQuestSupport
click on their name to visit their profile page, then click the "send message" button
01-06-2025 03:17 PM
Thanks for the reply. I just sent them a message, hopefully it will get resolved soon.
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