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Can't see the controllers in Immersive Web experiences (SeekBeak)

MonumentR21
Honored Guest

I use SeekBeak (https://seekbeak.com/) to show 360 degrees pictures, and to move from one picture to the other you need the controllers to click on what they call hotspot. But 50% of the time, when I start my seekbeak tour, the controllers never show up and the only solution I find is restarting the Quest 2 completely and then it works. Is there a bug or settings I'm unaware of that could settle that problem?

 

Thanks! 

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