I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!
But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.
Replacing the batteries in the controllers
Leaving the batteries out for 30 minutes
Holding down the Oculus button + B
Factory resetting the Q2 using Volume Down + Power
Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:
Restarting my phone
Uninstalling and reinstalling the app
Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.
When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.
Now I'm stuck and Oculus support is suggesting I RMA the controllers!
Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?
Here's how I fixed it:
Rename it update.zip
Power off your Quest 2
Hold Volume - and power until the device boots into a bootloader screen
Using the Volume buttons, navigate to "Sideload Update" and then press power
Connect your Q2 to your PC via the USB-C cable. Use the cable which came with the Q2 if possible
Run adb devices, you should see something like List of devices attached: 123456789 sideload
Run adb sideload update.zip
After a few minutes the file will have transferred and your Q2 will begin updating
Once updated, you should be able to pair the app with the handset
If that doesn't work, ask Meta for a refund of their crappy product!
Yes, I have followed the steps from Terence and it worked!
When running the ADB devices through command prompt or powershell: make sure the update.zip is in the same folder as the platform-tools... And I used /adb. devices to launch it.
If in doubt... Type adb into cmd prompt and then press tab
Any idea how to do a fix with Mac and iPhone? I'm on my second refurbished exchange and I'm hoping a fix like this will solve the problem. I'm stuck at the pairing the controllers and can't connect to phone to try to pair with the app. Is it even possible to get a refund? Support doesn't seem willing and there's no actual customer service department. My Quest 2 stopped working after 3 months.
Have you tried installing adb for mac? https://www.xda-developers.com/install-adb-windows-macos-linux/
That should allow you to sideload the update.
Frankly, if your device doesn't work, you should return it for a refund. If they won't accept that, ask your payment provider to do a chargeback.