Can't set up RMA'd Quest 2. Doesn't detect controllers or pair with Android

[TerenceEden]

I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!

But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.

I've tried:

• Replacing the batteries in the controllers

• Leaving the batteries out for 30 minutes

• Holding down the Oculus button + B

• Factory resetting the Q2 using Volume Down + Power

Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:

• Restarting my phone

• Uninstalling and reinstalling the app

Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.

When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.

Now I'm stuck and Oculus support is suggesting I RMA the controllers!

Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?

[Smattayu]

I've followed the directions exactly, but am running into the same problem as Frugu. When I hit step 10 I get "adb: failed to stat file update.zip: No such file or directory. Is there something else I need to be doing, or are we just anomolies?

[murdrrdbypirates]

Deleted

[Smattayu]

Hey murdrrdbypirates, 

I appreciate the attempt to help. I have been running the command from the correct folder as far as I know. The adb folder in which I have placed the update.zip file. I have no problem getting to step 10, and it is showing my device, but I can't seem to get past that point.

I guess I'll be waiting until these guys get their act together, or maybe head out and start looking for pennies to pick up from the sidewalk since it's looking like I could save up for a new quest 2 that way before they actually get this fixed.

[ExoBlit]

Thank you so much, you are a legend! I have been stuck on this issue for nearly three weeks now and I can finally use my Quest 2 again!

[Ems_student]

in powershell 
PS C:\adb> adb sideload update.zip
loading: 'update.zip'
* cannot read 'update.zip' * I can't figure this out 

[MetaQuestSupport]

Hi there! We're glad to hear that this issue was resolved! We'd like wish you happy gaming!

[CosmicRatio]

Is this a serious comment? How is downloading an unverified firmware update from a random Google Drive and sideloading it  to the Quest 2 a resolution?

@Ryanality could somebody please take a proper look into this.

[MetaQuestSupport]

Hi there! We would to assist you with this! At this time, we would life for you to reach out to our support team here for further assistance. 

[CosmicRatio]

I've already spoken to support about this quite a few times now, and the only help I have been offered is "This is an ongoing issue and our engineers are working on it." I'm just being told to wait for an unspecified amount of time.

[SupremeMeme1629]

Same here. No ETA for a fix and sorry "we gave you a paperweight" and "Nothing we can do, please be patient' ...