I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!
But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.
I've tried:
Replacing the batteries in the controllers
Leaving the batteries out for 30 minutes
Holding down the Oculus button + B
Factory resetting the Q2 using Volume Down + Power
Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:
Restarting my phone
Uninstalling and reinstalling the app
Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.
When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.
Now I'm stuck and Oculus support is suggesting I RMA the controllers!
Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?
I've followed the directions exactly, but am running into the same problem as Frugu. When I hit step 10 I get "adb: failed to stat file update.zip: No such file or directory. Is there something else I need to be doing, or are we just anomolies?
I appreciate the attempt to help. I have been running the command from the correct folder as far as I know. The adb folder in which I have placed the update.zip file. I have no problem getting to step 10, and it is showing my device, but I can't seem to get past that point.
I guess I'll be waiting until these guys get their act together, or maybe head out and start looking for pennies to pick up from the sidewalk since it's looking like I could save up for a new quest 2 that way before they actually get this fixed.
I've already spoken to support about this quite a few times now, and the only help I have been offered is "This is an ongoing issue and our engineers are working on it." I'm just being told to wait for an unspecified amount of time.
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