I sent off a broken Quest 2 on Tuesday, and the refurbished replacement arrived on Saturday. That's pretty great service!
But now I'm stuck. The Q2 gets to the "remove the tabs from your controllers" screen - but won't detect my controllers.
Replacing the batteries in the controllers
Leaving the batteries out for 30 minutes
Holding down the Oculus button + B
Factory resetting the Q2 using Volume Down + Power
Nothing works. And because I can't get past that screen, I can't pair the Android app with the HMD. I've tried:
Restarting my phone
Uninstalling and reinstalling the app
Nothing works. The Android app asking for the pairing PIN, accepts it, then displays an error message.
When I did the RMA, I was told to only send back the HMD - not the controllers. But it seems there's no way to pair a Q2 with controllers which were previously assigned to a different Quest.
Now I'm stuck and Oculus support is suggesting I RMA the controllers!
Is there any way to pair the controllers? Or pair my phone with a Quest 2 which hasn't got any controllers?
Forgive me, but that is a distinction without a difference. Yes, the software needed to be upgraded and because this obvious step wasn't taken, the headset is dead. They have had this issue for weeks. I sent in a WORKING headset that wasn't charging to 100%. I just want that headset back. I fear this is never going to be resolved and I'm not techie enough to start downloading firmware onto my IOS mac.
I follow his instructions as well I type in the commend adb then adb devices it sees my quest then I type adb sideload update.zip but then it gets the error adb failed to find file/batch but the file is in the folder I’m starting to think maybe it’s because I’m on windows 11 because I been trying for 3 days so far and I still get the same error
I have been fighting this crap with Meta support for over a month now. My first (new) headset died after only 3 months of moderate use during the required "switch to Meta" update. Got a replacement/refurbished headset that NEVER worked. Just got my SECOND replacement/refurbished headset - which doesn't work either. Last night, Meta support gave me the "it's in our system we are working to fix it" song and dance. This is crap. I can't get to the factory reset menu. My headset will boot and give me a pairing pin, but that's all.
Headset will not see my controllers (new batteries installed)
Headset will not pair to my phone, PC, nor tablet (all Android/Windows based) all software and drivers are up to date)
Headset showed error once last night of "bluetooth keeps disconnecting"
Headset will not factory reset, all I get is the Android "no command" error.
I am BEYOND angry. Crap product and worthless support. Between the device and programs, I am about $500 into this entirely non-functional paperweight.
If they can't give me a functional headset NOW, they need to give me a full refund, including the price of the programs I bought that are worthless without a working headset.