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Can’t transfer videos to MacBook

Wolf_Beater
Level 2

I have two accounts ..but one of them doesn’t pop up the “allow access to files” when I plug it in. So I can’t get my videos off of it. But the other one works fine

(I forgot what the message was but it’s granting permission to access the Oculus Quest 2 storage)…

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there @Wolf_Beater. We see you are having issues with file access between your headset and your PC. We understand how troublesome this may be and are here to assist all that we can.

Follow this link, it'll assist you on how to transfer media from PC to Quest and vice-versa, and this link will help with moving media from your headset to phone. If you are still having issue and/or need assistance with the steps, please let us know. Thank you!