01-31-2023 01:57 PM
Does anyone know how I can unlock my pattern, as I’ve forgotten, or know how to get rid of No Command when trying to perform a factory reset?
02-02-2023 02:00 PM
Hey there! We see your having a "No Command" and normally this means the buttons being pressed to perform the Factory Reset is wrong. Please make sure you're pressing the Volume (-) and the Power button at the same time. In addition, we want you to make sure your Cloud Backup is on when performing this step to make sure your data is saved.
Below will be the steps for the Cloud Backup and Factory Reset:
Factory Reset:
We hope this post finds you well and if you have any other questions don't hesitate in reaching out!