I download and tried a trial version of a game, decided I liked it. However, trying to use a friends discount referral link doesn't work, as it seems that Meta's system thinks I already own the game if I try to use the referral.
Anyone know if there's a workaround (uninstalling the app doesn't help), or if it's possible to get an app manually removed from your account?
Just after a follow up for anyone reading, support can't do anything about it as they're unable to unlink an app from your account (I spent half an hour on live chat earlier while the agent did their best to help me).
The solution seems to be a pre-emptive one - do not use trial versions of a game that you're thinking of buying with a referral code. Just buy the game using a referral code instead and refund it if you don't like it. You'll also get more time to try a game that way (up to 2 hours) before deciding whether to refund it. The 2 trial apps I tried only had a 15 and 30 minute time limit, which makes buying with the potential of refunding a better option for testing a game to see if you like it.
edit - Since posting this, it seems support might now be able to remove items from your account, so that could now be an option. However, I still think the better option (if you don't mind doing it) is to just buy a game, try it, and refund it if you don't like it. You get a 2 hour trial period that way - just don't go over it.
Just after a follow up for anyone reading, support can't do anything about it as they're unable to unlink an app from your account (I spent half an hour on live chat earlier while the agent did their best to help me).
The solution seems to be a pre-emptive one - do not use trial versions of a game that you're thinking of buying with a referral code. Just buy the game using a referral code instead and refund it if you don't like it. You'll also get more time to try a game that way (up to 2 hours) before deciding whether to refund it. The 2 trial apps I tried only had a 15 and 30 minute time limit, which makes buying with the potential of refunding a better option for testing a game to see if you like it.
edit - Since posting this, it seems support might now be able to remove items from your account, so that could now be an option. However, I still think the better option (if you don't mind doing it) is to just buy a game, try it, and refund it if you don't like it. You get a 2 hour trial period that way - just don't go over it.
Thanks for letting us know what happened, as I just run into exact the same issue and you saved me a lot of time going through that process.I guess I will have to wait for a sale on the game instead of the referral discount.
But it's just annoying that there is no way to unlink content from your account. I have a bounce of demo content that I don't like seeing in my library even if uninstalled.
Hey there, @mmotest! We see that you are having trouble with the 25% referral for one of the games you wish to purchase. We understand how this can be an inconvenience. and we're happy to help you with it!
Whenever a game is downloaded as a free trial, the account will recognize it as a game that is already owned. You will need to uninstall the game from your headset and remove it from your account. After that, you should be able to use the 25% code for the game.
Please let us know if this is able to assist you with using the 25% deal!
please can you explain how to do this? I have uninstalled the game but there does not seem to be any way to remove it from the account? It shows it as being an option to re-download.
