Hi everyone, I am having issues setting up quest 2.
I recently upgrade my son from quest 2 to quest 3, I then factory reset quest 2 and deleted quest 2 from his devices on his account, I created my account and downloaded metahorizon app on my phone. As i started setting up old quest 2 recently factory reseted, I got to the screen on the headset whre It ask me to pair with my phone, But it won't pair, then I read an articule here on reddit about downloading meta quest developer hub so I could bypass the screen on my headset, so I did that and it worked, I am now able to get into my loby with my account on the head set, but when I try to play any game it says the headset needs to update software or needs latest update, but when I try to do that it says theres no update available.
When I got to the browser and log in with my account and go to devices, there no devices associated with my account....I am assuming is because I haven't paired it with my phone.
Hey @Montiel192! We appreciate you reaching out. We understand you are having trouble updating the software on your headset after bypassing the pairing process. You may be running into this issue because you didn't pair your device but just to rule some things out here is an article on how to properly update your software. If you have gone through these steps and it still wont allow you to update, please send us a PM, the steps will be listed below, so we can look further into the issue for you. Have a great day!
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Hey @Montiel192! We appreciate you reaching out. We understand you are having trouble updating the software on your headset after bypassing the pairing process. You may be running into this issue because you didn't pair your device but just to rule some things out here is an article on how to properly update your software. If you have gone through these steps and it still wont allow you to update, please send us a PM, the steps will be listed below, so we can look further into the issue for you. Have a great day!
Please select our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
-Factory reset Headset, But won't paired to my phone, stuck in pairing screen.
-I used the Meta quest developer hub to bypass pairing screen, Now I am in lobby with my account but unable to add device to my account through phone or via browser.
-If I download games nothing will work because it says I need to update software.
-I tried the Software update tool but won't detect my device(yes I am using the cable from headset).
-I tried updating in the headset by going to system/settings/software update but it says no updates available.
Please read everything I've done so I am not being sent to do things I've done already.
I am not sure if I mentioned before, I upgrade my son from quest 2 to quest 3, I factory restored quest 2 and deleted from my son account the device (quest 2).
So as now trying to set it up for myself with new account, I am having these issues.
Please help. Thank you.
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