Whenever i try to use air link it just load for infinity, seems to be something with a new update, when my pc is avaliable the headset will automatically try to connect to it, even if i don't want to.
I can get air link working after about 30-60 min of trying to connect. When i do manage to connect, everything works fine.
I have quest 2, have used air link many times before.
Any idea how to fix?
Thanks!
Edit: Whenever i connect it says: "We can't find your headset. Please connect your headset." Often multiple times.
I had the same issue recently. If you are using an AMD GPU, then downgrade your graphics drivers. I uninstalled current drivers and tried a few previous versions, and now it is working for me. The latest driver version that I tried is 23.11.1. I did not try any driver that is newer than that, so maybe there is something more recent that is also working. If you try some newer drivers, then please let me know what is working for you.
08-18-202408:55 AM - last edited on 08-18-202408:59 AM by Chundvar
Hey there, @MarcikaHuVR! We know the immersive power that PCVR brings and we'll love to help you to get you back in action! So we can get the ball rolling, we'd like to ask a couple questions so we can know how to correctly approach the matter. Please answer the following below:
What troubleshooting steps have you already tried?
If applicable and available, have you tried on another device?
Test basic functionality (navigate menus, launch and use an app)
Are you connecting their USB cable to a USB 3 port?
What type of cables are you using? Try another compatible cable, if possible. For example:
Included USB Charging Cable
Meta Quest Link Cable
3rd party retail cable
Is an adapter or cable extender being used? If possible, remove any adapters from the headset. If your PC does not have enough of the ports needed (HDMI for Rift, Display Port for Rift S) and the use of an adapter is needed, it is recommended to use the adapter with the monitor instead of the headset whenever possible.
How many other USB devices do you have connected to the PC?
Test with the bare minimum of USB devices connected to PC (just keyboard and mouse).
Try the cable with other USB 3 ports.
We're looking forward to working with you!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
1. I have tried to update the app, and the headset. I have tried to restart the headset and the PC.
2. I have been playing PCVR for a couple months now, and i did not downgrade anything in my PC.
3. I cannot play games. The horizon and shop never loads (it never has and it's not that important to me if that gets fixed or not. When i try to turn off the quest, i cannot use my controllers to shut it down, instead i have to hold the button on the side of the headset.
4. I am not using a cable, and i do not have acces to a USB 3 port.
5. There is no adapter connected to the headset.
6. I have around 13+ devices connected to the computer, unplugging all of them would be quiet a hassle, and im not sure if it's possible to remove all devices.
Thanks for getting back to us, @MarcikaHuVR. To our understanding, with the details previously mentioned, you're also not able to play games when using the device in standalone mode? If you don't mind, please provide your PC specifications so we can confirm your meeting all requirements. We appreciate your cooperation!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
So it seems that your system requirements are all up to speed, so that should not be an issue.
So that we can dig deeper into the issue, would you mind sending us a Private Message? You can do this by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! (Please remember, you must be signed into the community first to send us a private message.)
We hope to hear from you soon and get to the bottom of this!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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