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Can you cancel a Refund?

Jaxkk
Honored Guest
  • I refunded blade and sorcery but now my bank is frozen how do I cancel the refund so I can play 
7 REPLIES 7

MetaQuestSupport
Community Manager
Community Manager

Hey there, @Jaxkk!

 

We have noticed that you want to cancel a refund for Blade & Sorcery. Currently, once you make a refund request, it cannot be canceled. If the game was approved for a refund, you should receive the money using the same payment method within 5-7 business days. You will need to re-purchase the game if you would like it back. If the request is rejected, you will get the game back as is. If you would like to check your refund status, here is an article that shows you where to look for the status. 

 

Please let us know if you have any more questions or concerns for us. We hope to hear back from you soon!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

yes but on the app all it says is refund requested its been a day and nothing has changed do i just wait?

Yes, @Jaxkk, when requesting a refund it takes 5-7 business days to review, verify and process refund requests. If your refund is approved, we’ll credit your original payment method. Let us know if you have any other questions!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

Hey. @Jaxkk! Let us know how the refund process works out for you! If you'd like any other assistance, feel free to reach back out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

im still waiting it is kind of getting annoying it should not take this long to refund a game i had 0 hours on kind of disapointing

We empathize with you with wanting your money back as soon as possible, @Jaxkk. If you haven't received your refund within 7 business days from the day your refund was approved, we recommend that you contact your payment provider for help. Let us know if you have any other questions! 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

@Jaxkk If you still have any other questions or help we can support you with, always feel free to reach back out!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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