Hey there @Rem2417! We'd like to welcome you to the VR family, you're going to have so much fun experiencing the world of virtual reality! We know how concerning it can be losing access to an account, not to worry we're here to help. We'll need some sensitive information in order to look into this further, please click here or on our name to get to our profile page, then click "Send a Message" to privately contact us. Please remember, you must be signed into the community first to send us a private message. We look forward to hearing from you!