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Cannot Link Quest 2 Via App.

First2DaKey
Honored Guest

I Cannot Link My Occulus To The App. I Have A Quest 2. I Set Up A Secondary Account And Want To Cast To My TV. I'm Trying To Link The Headset To The App But NO 5 Digit Code Shows Up in The Headset When I'm Trying To Pair Them.

What is Goung On?

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hey there, @First2DaKey, and thank you for bringing this to the community! Being able to cast to another device is a very beneficial and awesome feature, so rest assured we'll be glad to assist you with getting this resolved. The issue is most likely related to the secondary account, as only primary accounts on a headset have the permissions set to be able to cast. Once you're logged into the primary, you shouldn't have any problems. Please let us know if you're having any other issues, and don't hesitate in the future to reach out with any questions or concerns, we are happy to assist!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @First2DaKey! We haven't heard back from you and wanted to reach out and see if you were still having some struggles with casting, or if switching to the Primary account resolved your trouble. Please let us know when you are able, and don't hesitate to reach out to the community with any question or issue you might have in the future, we're all happy to help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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