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Cannot Redeem Meta Quest+ 3-Month Trial Promotion

CopperPixel
Honored Guest

Hello,

We purchased a Meta Quest 3 on 03/07/25 that advertised a 3-month trial promotion of Meta Quest+. We have successfully set up the headset and connected it to the META account, but have not received any notifications to begin this Meta+ trial in the VR headset, mobile app, or email. When we visit the Meta Quest+ tab in the mobile app, the only available options are paid. The promotions tab of the mobile app shows nothing. Please help us redeem this promotion.

Thank you,

2 REPLIES 2

MetaQuestSupport
Community Manager
Community Manager

Hi there, 

 

We would be more than happy to look into what's seems to be causing you issues, it's no trouble at all!

We would however, appreciate it if you could send us a message directly so we can get some further information to get better idea of what could be causing this.

 

Please send us a private message to help you with this query. Select our name to get to our profile page, or click here. Next, click "Send a Message".  Please remember, you must be signed into the community first to send us a private message.  

 

We hope to hear from you soon!
 

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hi there,
 

We're just reaching out to see if you still need support as we haven't heard back from you yet.
If you do still need help please feel free to get right back in touch with us and we'll be happy to work with you on resolving your issue.

We are looking forward to your message!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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