12-08-2022 08:22 AM
I am able to access workrooms on 2 other headsets, however, on one particular headset I keep seeing this error:
.... saying I need a Meta account to continue.
Of course I have a Meta account, as I'm already logging on other devices and indeed I am the 'owner' of this device.
If I switch accounts, Workrooms lets me in as usual without any error.
The message says I need to remove my headset and go to /setup to complete the process.
Have installed build 47 update and reinstalled Workrooms.
Any ideas gratefully received!
12-09-2022 11:43 AM
Hey @Neil.J! This definitely sounds like a strange situation, we'd love to help you get access to Workrooms on all of your devices! To start, we'd like to check that you're using the same account on each device. If not, one of your accounts may need to be migrated into a Meta account, Here's how you can migrate:
You can also provide feedback for Workrooms, so we can continue to improve our services. Please let us know if this helps!
12-10-2022 11:54 AM
Howdy! We wanted to reach out and make sure you're able to access Workrooms. Please let us know if you still need assistance, we're happy to help!
01-02-2023 01:05 PM
If it helps, I had the exact same problem today. I've been running apps and games fine both with and without oculus link. But this workrooms app just immediately popped up that same message. I was finally able to get it to work by going to https://auth.meta.com/settings/security/ and logging out my oculus. Then, with my oculus turned on, I went to meta.com/setup like the message says, it sent a new code to my Quest, and logged me in. After the quest auto-restarted, then the workrooms app connected fine.
02-01-2023 07:27 AM
Hi, I have to inform you that I encounter the same problem, I get the exact same error on the screen and cannot use the Workrooms app on my meta gen2 headset. Judging from the webs this is a very widespread problem.
When following your steps I get stuck as soon as I hit your second point as I don't have an account migration option in settings (nor in the underlying menus):
Furthermore, I tried to download remote link and tried practically anything possible from what is available in the menus in the VR and on the desktop. But nothing helps.
Would be appreciated if this gets a very well-structured step-by-step solution guide to resolve it with actual links to every space you would need to visit and screenshots of all buttons that should be used on there to avoid going to wrong places which don't contain the pointed-out buttons etc..
Thanks for a final resolution on this!
02-02-2023 01:55 PM
Hey there @sanchistic! We completely understand how it feels to have issues with Horizon Workrooms. If you have already tried the steps listed above then we recommend reaching out to our wonderful email, chat, and callback support team. Through these channels we have access to a more robust set of tools that allow us to better assist customers with issues regarding Horizon Workrooms. Thanks!