I am able to access workrooms on 2 other headsets, however, on one particular headset I keep seeing this error:
.... saying I need a Meta account to continue.
Of course I have a Meta account, as I'm already logging on other devices and indeed I am the 'owner' of this device.
If I switch accounts, Workrooms lets me in as usual without any error.
The message says I need to remove my headset and go to /setup to complete the process.
Have installed build 47 update and reinstalled Workrooms.
Any ideas gratefully received!
Hey @Neil.J! This definitely sounds like a strange situation, we'd love to help you get access to Workrooms on all of your devices! To start, we'd like to check that you're using the same account on each device. If not, one of your accounts may need to be migrated into a Meta account, Here's how you can migrate:
You can also provide feedback for Workrooms, so we can continue to improve our services. Please let us know if this helps!
If it helps, I had the exact same problem today. I've been running apps and games fine both with and without oculus link. But this workrooms app just immediately popped up that same message. I was finally able to get it to work by going to https://auth.meta.com/settings/security/ and logging out my oculus. Then, with my oculus turned on, I went to meta.com/setup like the message says, it sent a new code to my Quest, and logged me in. After the quest auto-restarted, then the workrooms app connected fine.