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Cannot access my oculus quest 2 with the meta account I used before, as it has been disabled by meta

GlacialLynx9229
Honored Guest

Hi,

Recently my 10 year old daughter used my oculus quest 2 and somehow typed in her age in some menu. This immediately prompted meta to disable my account as it was supposedly being used by a minor. The problem is that I now cannot login to my meta or facebook account with this email address, which is 20 years old and for which I no longer even have access to.

Now I cannot even logout the quest 2, cannot access any games I had save on that account, so it is a brick.

As anyone ever experienced this? Can anyone assist me with recovering the account and the games?... Thanks in advance for any help you could provide.

Pedro

1 REPLY 1

Choleni
MVP
MVP

Hi @GlacialLynx9229 🙂

Have you opened a support ticket?

If you have account issues, you must contact support.

You can do that here via chat, email or whatsapp.

Or you can send a PM @MetaQuestSupport here on forum.

Click on their name, then the "send message" button.

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