cancel
Showing results for 
Search instead for 
Did you mean: 

Cannot add payment method to verify childs age

SevedB
Honored Guest

I am trying to add payment method to verify childs (under 13) age and manage the account.

Error message "We couldn´t add your payment method"

 

Steps below verified

  • Recently made a successful online purchase?
    Yes

  • Check to see if the financial institution placed any restrictions
    No restrictions

  • Try another network connection type
    Tried wired connection, wifi and mobile network

  • Try another network location
    tried mobile network and through ISP network

  • Restart the device
    Restarted, same error

  • Try another device
    Tried on mobile device, pc and meta quest, same error

  • Try another payment method
    Tried multiple cards

 

3 REPLIES 3

MetaQuestSupport
Community Manager
Community Manager

Hi there! Thank you for taking the time to reach out to us.

 

We have just replied to your direct message and we are currently waiting for your response!

 

If you have any other questions or concerns, please do not hesitate to reach back out to us, we are always more than happy to help our VR family!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

buffer85
Honored Guest

I have the exact same issue with my sisters account. Providing a Photo ID also gets rejected. Emailing support@store.metamail.com does not help as they bounce you around different agents and stops responding after proposing to login at "auth.meta.com" and upload the ID.

I have been bounced around for over a week now...

louw4575
Honored Guest

 I am having the same issue. Trying to add payment method and get to the submit part where it says click OK, Then just get error message saying "Something went wrong" 

have tried on both a mobile phone and also laptop. same issue.  Some help would be appreciated

 

Still need help?

Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.

If you need an agent to help with your Meta device, please contact our store support team here.

Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.

Check out some popular posts here:

Getting Help from the Meta Quest Community

Tips and Tricks: Charging your Meta Quest Headset

Tips and Tricks: Help with Pairing your Meta Quest

Trouble With Facebook/Instagram Accounts?