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Cannot authenticate Instagram login due to old phone number

mikael.forsman.56
Honored Guest

Hello,

 

A big problem. 

A new phone and old phone allready resetted and give away.

Backup installed IG app and ok. By mistake logout and login with account and password needs autenticator since it have been used on old phone.

On the autenticar app is no IG account, selfie doesn't work and help pages didn't help.

Code is needed but where to get it if all fails?

The account is my daughters for many years and profile photo is old. 

What to do?

1 REPLY 1

MetaQuestSupport
Community Manager
Community Manager

Hey there, @mikael.forsman.56. We can definitely understand your concerns with these login issues you've run into for your Instagram Account. Here at Meta Support, we're focused and dedicated towards assisting with Meta's VR and AR products, and Meta (previously Oculus) accounts. We have very limited tools for doing anything with Facebook/Instagram accounts, for issues like this you'll want to visit the Instagram Help Center. Hopefully this helps! 

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