06-16-2023 03:50 AM - last edited on 06-16-2023 12:41 PM by FunkyTanuki
Hello,
A big problem.
A new phone and old phone allready resetted and give away.
Backup installed IG app and ok. By mistake logout and login with account and password needs autenticator since it have been used on old phone.
On the autenticar app is no IG account, selfie doesn't work and help pages didn't help.
Code is needed but where to get it if all fails?
The account is my daughters for many years and profile photo is old.
What to do?
06-20-2023 03:00 PM
Hey there, @mikael.forsman.56. We can definitely understand your concerns with these login issues you've run into for your Instagram Account. Here at Meta Support, we're focused and dedicated towards assisting with Meta's VR and AR products, and Meta (previously Oculus) accounts. We have very limited tools for doing anything with Facebook/Instagram accounts, for issues like this you'll want to visit the Instagram Help Center. Hopefully this helps!
Did this answer your question? If it didn’t, use our search to find other topics or create your own and other members of the community will help out.
If you need an agent to help with your Meta device, please contact our store support team here.
Having trouble with a Facebook or Instagram account? The best place to go for help with those accounts is the Facebook Help Center or the Instagram Help Center. This community can't help with those accounts.
Check out some popular posts here:
Getting Help from the Meta Quest Community
Tips and Tricks: Charging your Meta Quest Headset