The email for my Oculus account was deleted by the server. I was able to change the email in my Facebook account and the code was sent to my new email with no problem.
In my Oculus account I entered the new email, then clicked "save." The message appears:
Verify your account
Please enter the code from your email to continue:
The code was never sent to the new email address as it did on the Facebook account. I tried 3 different emails and never received the code in any of them. For some reason I cannot get my headset to pair with my phone app, so I need this fixed so I can restore all my games if I need a factory reset. Please help.
Hey there @Brendasundayschool! We're sorry to hear you're having issues changing your email on your account. The reason for this is that when you go to change your email, the verification code is sent to the email that was previously on your account. Don't worry though if you can't get those emails, we can help! Just send us a PM so that we can get some more info from you and help change your email on our end.
To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey there @Brendasundayschool! We're sorry to hear you're having issues changing your email on your account. The reason for this is that when you go to change your email, the verification code is sent to the email that was previously on your account. Don't worry though if you can't get those emails, we can help! Just send us a PM so that we can get some more info from you and help change your email on our end.
To contact us via PM, please select our name to get to our profile page, or click here: https://metaque.st/CommunitySupport. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
I've been trying to contact you for the last hour regarding the same issue. You need to make it more clear on how I'm able to contact you. There is no where on the screen I'm able to send you a private message. I followed your very undescriptive directions to try and I've got nothing. I am just trying to change the email on my account because I don't have access to the original email I used to create it. It seems you've made it as difficult as possible to try and get into contact with you. Do not copy and paste the post I just replied to and tell me to do the same thing. There is nowhere I see to privately message you.
Hey @idontcare.954451! We appreciate your feedback and always want to make sure our users can reach out to us whenever they need to without running into any problems along the way! When logged into your community account, click on our name, then View Profile at the bottom to open up our user profile. Alternatively, you can click this link here!
On our page, you should be able to see a big blue button on the right side that should say "Send a Message".
Please let us know if that option doesn't come up for you, and we'd be happy to help!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hey again, @idontcare.954451! Just checking in because we still haven't received any sort of PM from you. We really want to make sure our users get the help they need, when they need it! If you still can't see the "Send a Message" button on our page when signed in, you're also more than free to open up a case through our support channel here! Someone from the team will do their best to help out with getting your email changed.
Hope this helps!
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
It seems like you're having an issue with changing the email address associated with your Meta account. Let's see what we can do!
You should be able to change your email address from your desktop by following these steps:
1. Log in to Accounts Centre using your Meta account information. 2. Click Personal details on the left. 3. Click Contact info. 4. Click Add new contact, then select Add email address. 5. Enter your email address, then select the accounts you want to add this email to. Click Next. 6. Enter the confirmation code we sent to your email, then click Next. 7. Click Close.
For steps on how to delete your old email address from your Meta account, click here.
If this doesn't work, or if you require further assistance, please feel free to reach back out. We're always happy to help.
If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
Hello, my name is Ross I am on my sister’s oculus account to see if I can change mine, but I don’t have my previous email anymore with me so whenever it sends the confirmation code to that email, I can’t do anything so I can’t change my password or anything is there a way I can get around it since I am a kid, I did get permission from my mom I just really wanna play again because I have a lot of stuff in my favorite game called gorilla tag and heaps and etc. so I just really wanna be able to play my oculus again. I can’t play with my friends. I met a friend on VR two years ago and I’m not able to talk to him for a while. I have been till December 13. Hope you get this message
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