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Cannot connect to Meta Horizon

pumpkinstormy
Honored Guest

Hello, Meta Quest 3S arrived and eager to try it out, I tried to connect my headset to the Horizon App which oddly didn't work, I was able to connect to my Wi-Fi but my phone kept showing that it was trying to connect.
Other than that, I tried to log out and log back into Meta Horizon but to my shock I cannot log back in.
Whenever I try to receive a code via text, the app simply says that I've had "too many texts sent to me" and doesn't want to send another one; I've tried with my Instagram account and it keep saying that my mail account or my password is wrong when it's clearly been registered on the app, I've tried to reset the password and re-put my mail on them but it still didn't work.
The only thing left is backup codes but I can't manage to get backup codes anywhere since I didn't grab any of them, and also at some point Meta Horizon just didn't want me to access their page saying "The page you're trying to access is currently unavailable".

Please I've been dying to use this headset and I cannot use it because the app doesn't want me to log back in.

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