06-23-2022 10:20 AM
After I reboot my Quest 2 device, the system just stay at the status that show the external environment that capture by camera. In normal case it should ask me to setup play area, but it didn't happen in my case.
I tried to restart the device several times and it just the same, after it showing the Meta icon, it just stay at the screen that showing the external environment that capture by camera.
What I suppose to do?
06-24-2022 07:23 PM
That's definitely not good! Let's go ahead and try to complete a factory reset and see if that gets you passed that screen. Can you give us an update on how that goes for you?
06-26-2022 09:49 AM
Hey there! Just reaching out to see if you were still stuck at the passthrough (external environment) screen when booting up your Quest 2, even after a factory reset. Let us know if you're still having issues, and we'll do our best to help out!