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Cannot log into Horizon Worlds over Link unless I wait a couple days

d4vidadams
Honored Guest

If I accidentally disconnect my Link cable while I am playing Horizon Worlds on my Quest 2 over Link, I am no longer able to log back in.   If I try to log in, I go through an endless loop of merging my Oculus and FB accounts.  Once I click CONTINUE to merge the accounts, it loads a page that says "Sorry something went wrong".  If I try to load HW again after a couple of days, it works again.  I've checked the logs, deleted any app related cache, and even changed my facebook e-mail login to match oculus.  Anyone know what's going on here?

 

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7 REPLIES 7

Rabiloux
Honored Guest

I am having the exact same issue. Has anyone found a solution?

Flo-
Honored Guest

Same issue here.

I could login after a few days, and the latest horizon update put me back in front of the Facebook login loop stonewall.

NullValuePoint
Explorer

My wife is having this same issue. Was there ever a solution?

Capt.Dialtone
Honored Guest

We’ll at least I know now it’s a known issue. I have CV1, been trying to link my FB account. I keep getting the Something Went Wrong screen.

ColorDumper
Honored Guest

My friend and I both had this issue. He had to make a new Facebook account to play. I still can't get my account to sign in.

biscuitsngravyy
Retired Support

Question(s) for anyone who is still experiencing this issue: Are you experiencing the same "something went wrong" issue when trying to connect to Horizon Worlds via standalone? If you haven't attempted it already, please try loading the app without the use of Link to see if it resolves the issue for you. If not, please try signing out of your account via the mobile app and signing back in. 

 

If you're still experiencing an issue, please let us know and please post your experience on the Horizon Worlds Feedback Forum here

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Carrie8250
Honored Guest

I'm having this problem too...I'm so frustrated, I'm going to factory reset it and sell it!!  Who needs this stress

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