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Cannot login

mdemi
Honored Guest

I am stuck in an infinite loop while trying to login to Oculus mobile app on my new Iph 15 w iOS 17.2.1.  It keeps opening oauth browser page to enter my account email then enter either passwd or code sent. Tried both methods but after entering passwd or security code sent by Meta it keeps going back to the same enter email page. 
I deleted the app, turned off the phone, reinstalled the app but cannot go beyond the email & passwd/code entry. 
pls help

1 ACCEPTED SOLUTION

Accepted Solutions

mdemi
Honored Guest

Hi!

Many thanks I was able to resolve this by adjusting security options in the browser.

Thanks again

View solution in original post

4 REPLIES 4

MetaQuestSupport
Community Manager
Community Manager

Hey there! Thank you for bringing this concern to our attention. Having login trouble can be quite annoying and we definitely don't want this causing you to miss out on the opportunity to game with us. So rest assured, we'll be happy to assist you.

 

Let's get this sent over to our private messaging section, so that we can take a further look into this. You can get there by selecting our name to get to our profile page, or click here. Next, click "Send a Message" to privately message us! Please remember, you must be signed into the community first to send us a private message. We'll be looking forward to working with you.

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

MetaQuestSupport
Community Manager
Community Manager

Hey again, @mdemi! We haven't seen a private message from you yet and wanted to touch base again to let you know we'll be glad to dig into this with you, we're just waiting to see your PM. We'll be keeping an eye out for it, and if you've managed to resolve this issue please let us know!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!

mdemi
Honored Guest

Hi!

Many thanks I was able to resolve this by adjusting security options in the browser.

Thanks again

We are so glad we could help!

If you're the author of a thread, remember to mark a reply as the Accepted Solution to help others find answers!
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